Terms and Conditions

You can contact us via our contact form here.

Company Information

Matthew MacLeod Web Development Ltd trading as HopPillows.com

Registered Office:

17 Cliff Crescent


NG12 1AT

Registration Number 11225408

Registered in England


You may place orders through our secure shopping site.

Order Cancellation

You may cancel your order at any time before it’s dispatched for a full refund by contacting us at our contact form.

Refunds will be processed within 72 hours. If your order has already been dispatched, please see our FAQs.


All payments are securely handled by PayPal

All transactions with HopPillows are secure and protected by an LetsEncrypt SSL Certificate.

In compliance with the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given to us.

PCI Compliance

The PCI Data Security Standard is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures.

Matthew MacLeod Web Development Ltd is fully PCI Compliant and our systems are tested quarterly to ensure that the highest security standards are maintained.

Guarantee Details

In the event of unauthorised use of your credit or debit card, you must notify your credit or debit card issuer in accordance with its reporting rules and procedures.

Privacy Policy

Please see our Full Privacy Policy here


Every effort is made to keep our site up to date and error free. However, we reserve the right to change prices without notice.

Although we take every possible care to ensure our product descriptions, specifications and images are up to date and accurate, they may not be representative of current product details.

We cannot be held responsible for any errors relating to product changes (including pricing, images, ingredients, claims and descriptions).